Be it a fine-dining restaurant in Mumbai, local fast food chain in Delhi or a pub in Bangalore, one of the most commonly shared restaurant industry goals is to provide customers exactly what they order
As per a study, restaurant industry have been serving one in seven orders wrong. Numbers like these have been pushing restaurants chains to open up to self-serving options like tablets that customers can use to place orders.
Many Fast food chains have been using tablets for ordering in their restaurants. So what’s driving this move towards innovation empowered self-ordering? Probably, a lot of restaurants proprietors see it as an approach to increase loyalty. Customers who get precisely the menu item they ordered will be delighted. Moreover, the tablets take orders faster and kill queues, implying that there’s a little chance that potential customer will stroll in, find the counter crowded and leaves in no time.
Restaurant owners find it efficient to manage orders taken on tablet. An automated ordering tablet also aids by eliminating the need for few staffs to forward the order from customer to the chef.
And when restaurants complement tablets ordering with Inquirly’s feedback module, they can create delightful customer experience. Not only customers can order on a tablet, they can now pay bills and provide their feedback on the same tablet.