Billable & Return Policy

Our goal is to provide our customers with top quality leads that turn into paying clients. While not every lead will become a job, we strive for fair, transparent pricing and only charge you for billable leads and calls.

Definition of a Billable Lead/Call

A billable lead/call means that the customer is:

• The decision maker and can authorize the work
• Within the geographic territory that you signed up for
• Asking for a service that matches the lead type you signed up for

For phone calls, the call audit team individually assigns a disposition category and billable status to every call. Billable calls meet all of the criteria above, or one or more of the following criteria:

• Contact information is exchanged
• An appointment is set
• You refer the customer to another company
• The call is missed
• A voicemail or IVR answers the phone

Returns

We do allow buyers to return leads or calls under certain scenarios. Returns must be made within 7 days of receiving the lead. Leads and calls can be returned via the portal for the following reasons:

1. Disconnected or Wrong Phone Number
2. Wrong category – Not a restoration lead
3. Obvious spam
4. Customer denies making request
5. Duplicate call after a lead
   • When a user submits a lead and then calls in through our confirmation page phone, we bill for the call and credit the lead