Billable & Return Policy

Our goal is to provide our customers with top quality leads that turn into paying clients. While not every lead will become a job, we strive for fair, transparent pricing and only charge you for billable leads and calls.

Definition of a Billable Lead/Call

A billable lead/call means that the customer is:

• The decision maker and can authorize the work
• Within the geographic territory that you signed up for
• Asking for a service that matches the lead type you signed up for

For phone calls, additional criteria must be met in order for the call to be considered billable. We listen to all calls, and in order to bill a call one or more of the following criteria must be met:

• Contact information is exchanged
• An appointment is set
• You refer the customer to another company
• The call is missed
• A voicemail or IVR answers the phone

Returns

We do allow buyers to return leads or calls under certain scenarios. Returns must be made within 7 days of receiving the lead. Leads and calls can be returned via the portal for the following reasons:

1. Disconnected or Wrong Phone Number
2. Wrong category – Not a restoration lead
3. Obvious spam
4. Customer denies making request
5. Duplicate call after a lead
   • When a user submits a lead and then calls in through our confirmation page phone, we bill for the call and credit the lead