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Billable & Return Policy

Our goal is to provide our customers with top quality leads that turn into paying clients. While not every lead will become a job, we strive for fair, transparent pricing and only charge you for billable leads and calls.

Definition of a Billable Lead/Call

A billable lead/call means that the customer is:

  • The decision maker and can authorize the work
  • Within the geographic territory that you signed up for
  • Asking for a service that matches the lead type you signed up for

For phone calls, the call audit team individually assigns a disposition category and billable status to every call. Billable calls meet all of the criteria above, or one or more of the following criteria:

  • Contact information is exchanged
  • An appointment is set
  • You refer the customer to another company
  • The call is missed
  • A voicemail or IVR answers the phone


We do allow buyers to return leads or calls under certain scenarios. Returns must be made within 7 days of receiving the lead. Leads and calls can be returned via the portal for the following reasons:

  1. Disconnected or Wrong Phone Number
  2. Wrong category – Not a restoration lead
  3. Obvious spam
  4. Customer denies making request
  5. Duplicate call after a lead
  6. When a user submits a lead and then calls in through our confirmation page phone, we bill for the call and credit the lead