New Buyer Setup Instructions
This process to create a new buyer and configure the routing distribution should remain fairly consistent for most buyers. Exceptions should be handled manually.
Create a New Partner
Enter contact infromation and remember to write down the password you created. You will need this password to send to the new buyer in their portal invite.
Navigate here: https://app.inquirly.com/signup
Contact info –> {ENTER VALUES FROM AGREEMENT}
Promotion Code –> {LEAVE BLANK}
Login –> {PARTNER_EMAIL} note: enter the email in all lowercase
Password –> {UNIQUE COMBINATION OF LETTERS, NUMBERS, SPECIAL CHARACTERS} note: write this password down to send in the invite email
Create the Routing Filters
This is how to configure the buyer to accept the specific type of lead or call that they agreed to purchase in their agreement. The Boberdoo Filterset area has many settings – please accept all defaults except the specific settings mentioned here:
LEAD Filtersets
Partner –> Lead filter sets –> in top section click “select template” and choose “Leads Water template” –> click the “+” symbol next to the template name. This will open the filter set editor, where you will enter these settings:
Name –> Leads Water
Lead price –> {RATE}
Deliver to email/phone with email address –> {ALERT_EMAIL_DISTRIBUTION}
Deliver to email/phone with SMS phone number –> {ALERT_SMS_DISTRIBUTION} note: enter as 10-digit number without a leading “1” in front
Filter set editor –> Zip –> ensure option selector = “Include” –> enter geography
Filter set editor –> Save
This set of steps above should create a filterset. It will show you the preview of the filterset, verify that the price, zip count, other settings make sense
CALL Filtersets
Partner –> Lead filter sets –> in top section click “select template” and choose “Calls Water template” –> click the “+” symbol next to the template name. This will open the filter set editor, where you will enter these settings:
Filter Set Name –> Calls Water
Lead price –> {RATE}
Partner Ring To –> {PHONE_TRANSFER_NUMBER} note: enter as 10-digit number without a leading “1” in front
Deliver to email/phone with email address –> {ALERT_EMAIL_DISTRIBUTION}
Deliver to email/phone with SMS phone number –> {ALERT_SMS_DISTRIBUTION} note: enter as 10-digit number without a leading “1” in front
Filter set editor –> Zip –> ensure option selector = “Include” –> enter geography
Filter set editor –> Save
NOTE About Setting up Many Filtersets
Larger, more complex accounts may have many filtersets with many conditions. For a simple setup with just two categories and the associated price
Cloning a filterset and all Settings
Sometimes it’s faster/simpler to clone a filterset, opposed to creating a new one from scratch. If you have an existing filterset already configured to a buyer then you may follow these steps:
Select the filterset you just saved, select the gear icon –> Copy filter set –> adjust the settings on the cloned filterset
Edit the filter set name, price, Task selection
NOTE: Boberdoo creates cloned filtersets in the Paused state, remember to toggle to Active.
NOTE about Task selectors:
Mold (Calls & Leads both) – Choose “Mold Removal” only, unless directed otherwise to also select “Mold Testing”
Water Leads – Choose BOTH “Water Damage” and “Water Removal”
Water Calls – Choose Water Removal
Configure the Billing Settings
Unless specified differently, our standard billing process is to setup automatic billing from the beginning, by
PARTNERS –> SELECT PARTNER –> INVOICING/BILLING
INVOICING/BILLING TOP SECTION
Value For Notification Email/Rebill Amount –> Set to max product price, normally cost of water calls. For example if water call is $400 then set this to $400
Remaining Credit Trigger –> Set to max product price minus $1. For example if the most expensive category is $400 then set this value to $399
Value For Notification Email/Rebill Amount –> Set to “Auto” to enable automatic billing
Click “Update Billing Info” at bottom to save all of these settings.
INVOICING/BILLING BOTTOM SECTION “Authorize.NET Payment Profile”
Edit partner –> Invoicing/Billing –> “Profile Description” field –> enter “Inquirly Inc” Scroll down and click “Save” to commit this
Save the Agreement in Dropbox
We need to save a copy of the signed and countersigned PDF agreement and any important attachments they sent us including geo zip lists and logo files.
Confirm you can Access System using Portal Logins
This is an important step to verify that the logins actually work – nothing is more unprofessional than sending non-functional logins! Login to buyer portal using the new logins you just created:
Login: {PARTNER_EMAIL}
Password: {PARTNER_PASSWORD}
And once you are logged in, click around the portal to confirm that the buyer will be able to perform basic operations in their new portal.
a) confirm that you can toggle the portal Active/Paused settings at the top
b) confirm that you can navigate to the buyer billing area and see the “Add Credit Card” button
Send a Test Email to the Buyer’s Email Distribution
We send a test email to the buyer’s email distribution, and ask them to confirm they received the email. This is important because occasionally our email deliveries will get blocked by spam filters, and it’s better to debug this before going live. Send a test lead by these steps:
Settings –> Custom Deliveries Wizard –> Search for the delivery “Email HTML Inquirly” –> click “EDIT”
Enter the buyer’s email distribution in comma separated format in to the box “Test Email” –> click “Continue” and then Save
On the Custom Deliveries Wizard page, on the line for this delivery, click the red icon “Send Test Lead in Test Mode”
Email the Buyer with their Portal Logins
TO: {PARTNER EMAIL}
CC: several internal emails: jordan@mold-advisor.com; maisie@inquirly.com; tj@inquirly.com; joe@inquirly.com
SUBJECT: Inquirly new portal access – {ADVERTISER_NAME}
SUBJECT EXAMPLE: Inquirly new portal access – 1800 Water Damage of Chicago
BODY: Use template provided; Replace XXXXXXXXXXXXXXXXXXXX with appropriate information
Optional Special Setting – Masked Caller ID for Calls to Show from Inquirly Phone Number
Some buyers prefer that all call transfers from us appear from our phone number, opposed to the user’s actual Caller ID. This setting is made in the Calls Filtersets:
Partner –> Lead filter sets –> Edit the Calls filter set(s) –> Use Caller ID (10 digits only): 5127641752
Optional Special Setting – Monthly Transaction Report
Some buyers like receive an automated monthly transaction report emailed to their accounting email. This report is configured in this area of the admin portal:
Partner –> Invoicing/Billing –> Select “Invoice Manager” in top navigation
INVOICE RECPIPIENT: {advertiser accounting email}
EMAIL SUBJECT: Inquirly monthly transaction report
AUTOMATED INVOICING: Enabled
INVOICING PERIOD: Monthly
INCLUDE CREDITS/PAYMENTS: Checked
INCLUDE REFUNDS: Checked
Click “Update Invoice Info” at the bottom to save these settings