Inquirly only charges for leads (calls or form submissions) that meet the criteria below. These rules apply across all verticals unless otherwise noted.
A lead is considered billable when all of the following conditions are met:
The caller/submitter must be legitimately able to request service for the property, including (but not limited to):
The request must fall within the category’s normal scope of work.
Examples include:
If the partner engages with, quotes, schedules, dispatches, exchanges contact information with, or otherwise pursues the lead it becomes billable, even if authorization issues arise later.
The following call types are also billable:
These leads are not charged and do not require a refund:
Because non-billable calls are never charged, refunds mostly apply to form leads that were delivered, billed, and later found to not meet billable criteria.
A lead may qualify for a refund if it meets one of the following:
The lead originates from a ZIP code not included in the partner’s approved coverage list.
If the ZIP was approved at the time of delivery, the lead is non-refundable.
Refundable when the form lead contains:
The request is clearly outside the category (e.g., roofing lead asking for landscaping).
Refundable for:
Refundable only when it is clear the individual has no legitimate ability to request service.
If the partner chooses to engage after discovering the issue, the lead becomes billable.
Refundable when a form or call was misrouted or incorrectly delivered due to a confirmed internal error.
Refunds cannot be issued under the following circumstances:
