Category-Specific Contingencies

Not Billable / Out of Scope

• Small appliances: toasters, blenders, coffee makers, microwaves under 1cu ft, etc.
• Handheld appliances: hair dryers, curling irons, shavers
• Consumer electronics: TVs, speakers, game consoles, soundbars
• Smart home gadgets: Alexa/Google devices, thermostats, cameras
• Pure installation of consumer electronics (TV mounting, home theater setup)
• Warranty-only or manufacturer-repair calls.

Billable

• Major household appliances (refrigerators, ovens, dishwashers, washers, dryers, freezers, microwaves >1 cu ft)
• Repairs, installs, diagnostic calls

Not Billable / Out of Scope

• Requests for duct cleaning only
• Thermostat-only troubleshooting (battery, programming)
• Retail purchases/questions (buying filters, parts)
• Commercial HVAC unless partner explicitly supports it

Billable

• Repairs, installs, maintenance, leaks, no heat/no cool, compressor issues, blower issues

Not Billable / Out of Scope

• Septic tank pumping unless partner offers it
• Well pump service unless supported
• Water softener retail inquiries
• Pure fixture purchase questions (“Can I buy a toilet from you?”)

Billable

• Leaks, clogs, backups, pipe bursts, fixture installs, water heater issues, sewer line issues

Not Billable / Out of Scope

• Calls explicitly wanting waterproofing, sealing, or preventative work
• Mold-only calls (should go to Mold category)
• Foundation waterproofing needs
• Roofing issues (should route to roofing)

Billable

• Active water damage, extraction, drying, mitigation, dehumidification after leaks, floods, appliance failures, storms

Not Billable / Out of Scope

• General cleaning or housekeeping
• Calls wanting waterproofing or drainage
• Odor-only complaints with no mold concern
• Painting over mold (“cover it up” requests)

Billable

• Mold testing, visible mold, suspected mold growth, remediation requests

Not Billable / Out of Scope

• Gutter cleaning only
• Pure insulation requests
• Roofing supplies or material purchase inquiries
• Siding-related issues
• Tarping requests

Billable

• Leaks, repairs, replacement, inspections, storm damage, missing shingles, sagging roof structure, install of new roof.

Not Billable / Out of Scope

• Painting only
• Pressure washing
• Window-only requests

Billable

• Repairs, installation, storm damage, missing panels, rotting siding

Not Billable / Out of Scope

• Glass-only for vehicles (auto glass)
• Window tinting
• Screen repair only
• Blinds, curtains, shutters

Billable

• Window replacement, install, broken panes, seals, frames, hardware issues

Not Billable / Out of Scope

• Requests for bottled water
• Retail product questions (buying filters only)
• Pool water treatment
• Aquarium water systems

Billable

• Whole-home filters, softeners, RO systems, repairs, installs, replacements

Not Billable / Out of Scope

• Decorative concrete only (stamping, staining)
• Small patchwork (handyman level)
• Driveway sealing or asphalt (not concrete)
• Foundation waterproofing (unless partner handles both)

Billable

• Foundation repair, structural cracks, leveling, concrete pour/repair, slab issues

Not Billable / Out of Scope

• Wildlife related
• Beekeeping relocation services (many partners won’t pay)
• Livestock or large animal issues
• Fumigation for agriculture

Billable

• Termites, ants, rodents, roaches, bed bugs, wasps, spiders, standard household pests

Not Billable / Out of Scope

• Solar inquiries
• Appliance troubleshooting
• Vehicle electrical issues

Billable

• Breakers, panels, outlets, wiring, lighting, emergency electrical, installs, troubleshooting

Not Billable / Out of Scope

• Garage door painting
• Remote programming only
• Retail questions about buying a door without service

Billable

• Broken springs, off-track doors, opener issues, replacements, repairs, installations.

Not Billable / Out of Scope

• Vehicle locksmith unless partner wants automotive
• Safe cracking
• Key duplication at kiosks
• Real estate agents needing lockbox access
• Calls where the caller is not on the lease/authorized user

Billable

• Home lockouts, rekeys, lock replacement, broken locks, keypad issues

Not Billable / Out of Scope

• Lawn mowing only
• Snow removal (separate vertical)
• Tree trimming (separate vertical if supported)
• Pool maintenance
• Handyman repair calls

Billable

• Hardscaping, yard cleanup, grading, sod, irrigation repairs, drainage solutions

Not Billable / Out of Scope

• Landscaping
• Ice melt retail
• Car un-stucking only
• Seasonal contract inquiries without immediate need

Billable

• Driveway, sidewalk, lot plowing or shoveling

Not Billable / Out of Scope

• Furniture painting
• Deck staining only
• Small interior patchwork (“just one wall touched up”)

Billable

• Interior/exterior home painting, full rooms, full exterior repaints, prep work, drywall repair tied to painting

Not Billable / Out of Scope

• Small gate latch repairs only
• Temporary fencing
• Farm fencing (unless partner supports it)

Billable

• Wood, vinyl, metal fence installs, repairs, replacements, storm damage

Not Billable / Out of Scope

• Fireplace cleaning only (unless partner wants these)
• Retail stove purchases
• Decorative mantel work

Billable

• Chimney repair, inspection, liner issues, leaks, masonry issues

Not Billable / Out of Scope

• Furniture repair
• Pressure washing
• Staining only (unless supported)

Billable

• Deck installation, framing, structural concerns, major repairs

Not Billable / Out of Scope

• Cabinet painting only
• Hardware replacement only
• Furniture refinishing

Billable

• Cabinet install, refacing, major repair, replacement, custom builds

Not Billable / Out of Scope

• Medical consult only
• Requests for scooters, wheelchairs
• Rental-only inquiries (if partner does not rent)

Billable

• Stairlift install, repair, removal, maintenance

Not Billable / Out of Scope

• Drain cleaning
• Shower door glass replacement only
• Cosmetic work only (re-caulking, minor tile patch)

Billable

• Full or partial bath remodel, tub/shower conversions, accessibility installs

Not Billable / Out of Scope

• Gutter cleaning only (unless partner wants it)
• Roof requests
• Siding issues

Billable