Refunds - Inquirly.com

Refunds

Refund Eligibility

Because non-billable calls are never charged, refunds mostly apply to form leads that were delivered, billed, and later found to not meet billable criteria.

A lead may qualify for a refund if it meets one of the following:

Outside of Coverage Area

The lead originates from a ZIP code not included in the partner’s approved coverage list.
If the ZIP was approved at the time of delivery, the lead is non-refundable.

Invalid Contact Information

Refundable when the form lead contains:

Disconnected phone number
Wrong number

Not Category-Relevant

The request is clearly outside the category (e.g., roofing lead asking for landscaping).

Spam, Solicitation, or Non-Consumer Traffic

Refundable for:

Sales/solicitation
Job applicants
Robocalls or bots
Wrong business type (e.g., commercial submitted under residential)

Duplicate Lead

When the same customer submits the same request within the duplicate window.

Unauthorized Submitter

Refundable only when it is clear the individual has no legitimate ability to request service.
If the partner chooses to engage after discovering the issue, the lead becomes billable.

Refunds Are Not Issued When

Refunds cannot be issued under the following circumstances:

The lead came from an approved ZIP
The partner failed to update coverage
The partner could not reach the customer
The partner responded too late
The customer chose another provider
The customer canceled or changed their mind
The partner was unavailable or fully booked
The partner declined the job
The partner continued pursuing the lead after identifying authorization issues